You can select your preferred payment method at checkout.We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - You must send the product back too us (shipping must be responsible via buyer) and we will inspect it to confirm it is damaged. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email kanaricases@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed, and a credit will automatically be applied to customer's credit card or original payment method shortly after.

FAQs

Q: Shipping

We ship worldwide!- shipping times depends on the demand we have on our storeUS estimated 1 - 2 weeks International estimated 3-5 weeksTracking numbers are sent with a shipping confirmation a couple of days upon order*Please keep in mind that due to Covid-19 many shipping companies suspended their “on time delivery guarantees” therefore packages may take longer to reach their final destination.

Q: Returns and Refunds

We offer a 30-days Return &amp; Exchange Policy:If a product gets damaged or was faulty upon a delivery - You must send the product back too us (shipping must be responsible via buyer) and we will inspect it to confirm it is damaged. Timing: we have a 30-days Return &amp; Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email kanaricases@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed, and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Help Center

Frequently Asked Questions

Shipping

We ship worldwide!

- shipping times depends on the demand we have on our store

US estimated 1 - 2 weeks

International estimated 3-5 weeks

Tracking numbers are sent with a shipping confirmation a couple of days upon order

*Please keep in mind that due to Covid-19 many shipping companies suspended their “on time delivery guarantees” therefore packages may take longer to reach their final destination.

Payments

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Returns and Refunds

We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - You must send the product back too us (shipping must be responsible via buyer) and we will inspect it to confirm it is damaged.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email kanaricases@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed, and a credit will automatically be applied to customer's credit card or original payment method shortly after.

International taxes

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.

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FAQs

Help Center

Frequently Asked Questions

Shipping

Payments

Returns and Refunds

International taxes

How do I cancel and order?

Are the lighters refillable?

Does the lighter come with butane?

Country/region